Commercial Cleaning

Cancellation Policy

​To request a quote for either a leather, hard floor or commercial clean please call 0800 170 1018 or email mathew.pillans@zerodrytime.com At Zero Dry Time when we have a leather clean, we need to establish the type of leather we are working with and the degree to which the leather needs to be either cleaned or restored. For hard floors we establish the type of hard floor, stone, LVT, porcelain etc, we are working with. We need to make sure that the seal used is suitable for the floor we clean. Our staff will assess the areas you require to be cleaned with industry specific equipment, and give you feedback on the type of service or any questions that you may have. To request and receive a quote is free of charge. Our staff will find a suitable time to come and view, test and conduct a patch test for you to see (Clean only, not a colour of leather). We will then email you a quote with all the details for you to look over and get booked in if you would like to do so. Cancellation Policy At Zero Dry Time, we understand that life happens, and sometimes appointments need to be rescheduled or canceled. However, as a professional cleaning service, last-minute cancellations can significantly impact our business. To ensure fairness for both our clients and our team, we have implemented the following cancellation policy: ​ Cancellation Notice & Fees More than 48 hours' notice – No cancellation fee. 48 hours' notice – 20% of the booking fee. 24 hours' notice – 50% of the booking fee. Less than 12 hours' notice – Up to 100% of the booking fee (at our discretion). ​ Rescheduling Policy We understand that unforeseen circumstances arise. Rescheduling requests will be considered on a case-by-case basis and may allow us to waive the cancellation fee at our discretion. ​ Exceptions We recognize that certain situations are unavoidable. Cancellations due to emergencies, illness, or extreme weather on the day of the booking will be considered, and fees may be waived at our discretion. ​ How to Cancel To cancel or reschedule your appointment, please contact us via: 📞 Phone: 0800 170 1018 📧 Email: mathew.pillans@zerodrytime.com Thank you for your understanding and cooperation. We appreciate your business and look forward to providing you with professional cleaning services.

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