top of page

Privacy Policy

Privacy Policy

Last updated: [19 August 2025]

Zero Dry Time York, Thirsk, Helmsley & Selby (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

1. Information We Collect

We may collect and process the following personal data:

  • Contact Information: name, email address, telephone number, home or business address.

  • Booking & Payment Details: information required to process and manage your booking, including billing details.

  • Marketing Preferences: email or phone subscriptions for offers, promotions, or service updates.

  • Technical Data: IP address, browser type, device identifiers, and cookies for analytics and site performance.

  • Communication Records: messages, enquiries, and service feedback.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To manage and confirm your bookings.

  • To provide cleaning services and customer support.

  • To process payments securely.

  • To send marketing communications, promotions, and updates (only if you have opted in).

  • To improve our services and website performance.

  • To comply with legal and regulatory obligations.

3. Sharing Your Data

We do not sell your personal information. However, we may share it with:

  • Zero Dry Time Franchisor: for operational support, service quality, and compliance with franchise requirements.

  • Service Providers: trusted third parties such as IT providers, website hosts, and payment processors.

  • Legal Authorities: if required by law, regulation, or legal proceedings.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

5. Legal Basis for Processing

We rely on the following legal grounds to process your data under UK GDPR:

  • Contractual necessity – when we process bookings and payments.

  • Consent – when you opt-in for marketing communications.

  • Legitimate interests – for business operations and service improvement.

  • Legal obligation – where processing is required by law.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, and reporting requirements.

7. Your Data Protection Rights

You have the following rights under UK GDPR:

  • The right to access your personal data.

  • The right to rectification of inaccurate data.

  • The right to erasure (“right to be forgotten”).

  • The right to restrict or object to processing.

  • The right to data portability.

  • The right to withdraw consent for marketing at any time.

To exercise these rights, please contact us at mathew.pillans@zerodrytime.com.

8. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. International Transfers

We primarily process your data within the UK. If your data is transferred outside the UK/EEA, we ensure it is protected by appropriate safeguards in compliance with GDPR.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Zero Dry Time York, Thirsk, Helmsley & Selby
📧 Email: mathew.pillans@zerodrytime.com

11. Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

bottom of page